Automate your cold outreach from start to finish
MunchReach Automations trigger actions, follow-ups and multi-step workflows automatically from your campaign, lead and inbox activity — so replies get handled, CRM records stay accurate and nobody chases updates by hand.
Workflows that run on your real outreach data
Triggers, conditions, actions and run history — the same objects the MunchReach Automations engine executes.
Real automation capabilities
Everything below is executed by the MunchReach Automations engine.
Trigger-based workflows
Start a run from any real product event — lead added, campaign started, email delivered, reply received, stage changed or a signed inbound webhook.
Automated follow-ups
Stop pending follow-ups the second a lead replies, or enroll them into the next campaign automatically.
Lead actions
Update lead fields, add or remove tags, assign an owner and change lead status without touching a record by hand.
Campaign actions
Add or remove a lead from a campaign, cancel queued sends and pause further enrollment.
Reply-based actions
React to inbound replies from the Unified Inbox, including replies classified as positive, and route them straight into your pipeline.
CRM updates
Move contacts between pipeline stages and write entries into the contact activity timeline as the workflow runs.
Task creation
Create real CRM tasks on the contact with a title and a due date offset in days.
Notifications
Send in-app notifications to the workspace, or push a message to Slack through the connected integration.
Conditional logic
Evaluate lead, CRM, campaign, email activity, reply sentiment, mailbox and meeting fields, then branch the run accordingly.
Multi-step automation
Chain conditions, waits and actions. Waits persist in the database and resume from the backend worker.
How it works
A trigger fires, conditions decide, actions run — then the workflow moves to the next step.
Lead replies
An inbound reply lands in the Unified Inbox.
Check reply type
Reply sentiment is positive.
Update CRM
Move the contact to the next pipeline stage.
Create task
Follow up on reply, due in 1 day.
Notify team
Send an in-app and Slack notification.
Built for the way you run outreach
Sales teams
Interested replies stop the sequence, advance the deal and land on a rep's task list the same minute.
Agencies
Run the same reply-handling and reporting workflow across every client workspace without manual admin.
SaaS companies
Route trial-intent replies to the right owner and keep pipeline stages accurate automatically.
Lead generation
Tag, score and re-route new leads the moment they are imported or enter a campaign.
Follow-up workflows
Cancel queued follow-ups on reply, or wait a set number of days before enrolling a lead in the next campaign.
CRM workflows
Keep owners, tags, fields and activity timelines updated from campaign and inbox events.
Details that matter
- Runs execute on the backend worker, with waits stored in the database
- Duplicate events are ignored so a lead is never processed twice for the same trigger
- Every run is logged with its steps, outcome and any skipped actions
- Conditions read lead, CRM, campaign, email activity, reply, mailbox and meeting fields
- Outbound webhooks are signed with an HMAC header
- Automations are scoped to a workspace and respect its permissions
Frequently Asked Questions
Everything you need to know about MunchReach.
Turn repetitive outreach tasks into automated workflows.
Connect triggers, conditions and actions once — MunchReach runs them on every reply, campaign and CRM change.