Last updated: August 17, 2026. These terms govern your use of MunchReach and all related services.
Last updated: August 17, 2026
By creating an account, accessing, or using MunchReach (the "Service"), you agree to these Terms of Service on behalf of yourself and any organisation you represent. If you do not agree, you may not use the Service.
These terms incorporate by reference our Privacy Policy and Acceptable Use Policy.
You must be at least 18 years old and capable of forming a binding contract to create an account.
You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs in workspaces you own or administer.
You must provide accurate registration information and keep it up to date.
Paid plans are billed in advance on a monthly or annual cycle and renew automatically until cancelled.
Fees are exclusive of applicable taxes, which we will collect where required by law.
Upgrades take effect immediately with prorated charges; downgrades take effect at the end of the current billing period.
Fees already paid are non-refundable except where required by law or expressly stated in these terms.
Free trials, where offered, convert to a paid subscription automatically unless cancelled before the trial ends.
We do not offer prorated refunds for partial billing periods, except where a jurisdiction's consumer protection law requires otherwise.
You must comply with our Acceptable Use Policy, including CAN-SPAM, GDPR, CASL and equivalent laws in the recipient's jurisdiction.
You must have a lawful basis to contact every prospect you import and must honour opt-out requests within the timeframe required by applicable law.
You may not use the Service to send unlawful, deceptive, or harmful content, or to circumvent sending limits by operating multiple linked accounts without disclosure.
You retain ownership of the leads, templates and campaign content you upload to the Service ("Your Content").
You grant MunchReach a limited, worldwide, non-exclusive licence to host, process and transmit Your Content solely to operate and support the Service for you.
You represent that you have all rights necessary to grant this licence and that Your Content does not infringe any third party's rights.
MunchReach and its licensors retain all right, title and interest in the Service, including its software, design and trademarks.
No rights are granted to you other than the limited right to use the Service in accordance with these terms.
We target 99.9% monthly uptime for the core application, measured as availability of the login and campaign-sending endpoints, excluding scheduled maintenance.
Scheduled maintenance is announced at least 24 hours in advance where practical and performed during low-traffic windows.
Paid plans with a written SLA agreement may be eligible for service credits for downtime exceeding the committed threshold, subject to a claim submitted within 30 days.
Third-party email providers, DNS registrars, and inbox providers may impose limits or experience outages outside our control, and are excluded from any uptime commitment.
We may suspend or terminate a workspace that violates these terms or the Acceptable Use Policy, generates excessive spam complaints, or puts shared sending infrastructure at risk.
Where practical, we will provide notice and an opportunity to remedy the issue before suspension, except where immediate action is necessary to protect the Service or other users.
You may cancel at any time from workspace settings; your data remains available for export for 30 days after cancellation, after which it is deleted per our retention schedule.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that outreach sent through the Service will achieve any particular deliverability, reply rate, or business outcome.
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 12 months preceding the claim.
We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data, or lost business opportunities, even if advised of the possibility of such damages.
Nothing in these terms limits liability that cannot be limited under applicable law, including for gross negligence or wilful misconduct.
You agree to indemnify and hold MunchReach harmless from claims, damages and expenses arising from your use of the Service in violation of these terms, applicable law, or third-party rights, including claims arising from Your Content or your outreach practices.
We may update these terms from time to time. We will notify workspace owners by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.
Any dispute arising from these terms will be resolved through binding arbitration on an individual basis, except where prohibited by law or where either party seeks injunctive relief.
If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.
These terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and MunchReach regarding the Service.
You may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Start a free workspace and put these terms into practice.
