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161 articles across 18 topics — campaigns, leads, mailboxes, AI personalization, deliverability, the API and billing.
Popular articles
The questions our support team gets most.
What is MunchReach?
A plain explanation of what MunchReach does and who it is for, before you set anything up.
How MunchReach works
The path an email takes from your sequence to a reply in your inbox.
Getting started with MunchReach
The shortest path from signup to a launched first campaign.
Launch your first campaign
What happens when you click Launch, and how long it takes.
Transferring workspace ownership
Move ownership, and billing responsibility, to another member.
How to create a campaign
Create a campaign and work through its tabs in the right order.
How to create follow-ups
Add steps, set waits and keep the thread coherent.
Understanding stop rules in a sequence
Sequences stop automatically on reply, bounce or unsubscribe.
How daily and hourly sending limits work
Campaign limits, mailbox limits and which one wins.
What the launch readiness bar checks
The conditions a campaign must satisfy before it can send.
Campaign statuses explained
Draft, scheduled, active, paused, completed and archived.
How MunchReach handles large campaigns
What to expect when launching thousands of leads at once.
How to import leads
Run the CSV import wizard from upload to finished list.
Complete CSV import guide
File format, required columns, working examples, and every common error.
Why did my import skip rows?
Every skipped row is reported with a reason and a count.
Suppressed, bounced, unsubscribed and complained leads
How suppression works and why it is not reversible on a whim.
How to connect an email account
Connect a mailbox and prepare it for sending.
Checking mailbox health and status
What each status and health band means, and what to do about it.
What is AI personalization?
What the feature does, what it needs, and what it costs you.
How to enable AI personalization
Connect a provider key, switch the feature on and configure it.
How to generate personalized opening lines
Generate for one lead, preview the result and iterate on instructions.
AI personalization troubleshooting
Generation fails, stalls or produces poor output.
What is Claude in MunchReach?
Claude as the model behind AI personalization, and how it differs from the alternative.
How to connect Claude
Add your Anthropic key and pick a model.
How MunchReach sends your emails
From launch to delivery: the queue, the schedule and the mailboxes.
Why is my campaign not sending?
The checks to run, in order.
The unified inbox
Every reply to every mailbox, in one place.
Replies and threading
How a reply is matched to its lead and campaign.
Replies are not showing in the inbox
The most common cause is receiving, not the inbox.
How inbox warmup works
Why a new mailbox needs weeks before it carries real volume.
Warmup troubleshooting
Work through warmup pauses, stalled ramps and mailbox health warnings.
Mailbox stuck warming up
Warmup shows no progress or the mailbox keeps pausing.
Reading your analytics
The dashboard, the date ranges and what each number means.
Deliverability basics
What decides whether your email reaches the inbox.
Emails are landing in spam
The first checks to run when placement drops.
550 5.7.1 and similar rejections
What a policy rejection means and how to respond.
How suppression works
Who is excluded from sending, and why you cannot override it.
Integrations overview
What you can connect MunchReach to, and how connections work.
How to connect an integration
Add a connection from Settings and confirm it is live.
Plans, subscriptions and invoices
Where to see your plan, its limits and your billing history.
Cancelling, downgrading and refunds
How to stop billing and what happens to your data.
MunchReach API overview
What the MunchReach Public API v1 covers, where the base URL is, and how to make your first call.
MunchReach API authentication
How bearer tokens work, what scopes do, and how to debug a 401 or 403.
Webhooks: events, payloads and signatures
Subscribe to MunchReach events, verify signatures and handle retries.
Troubleshooting: start here
A short triage list that resolves most problems.
Campaign is active but nothing is sending
Diagnose an active campaign with no outgoing mail.
How MunchReach protects your data
Workspace isolation, encrypted credentials and access control.
Getting started
New to MunchReach? Start here.
What is MunchReach?
A plain explanation of what MunchReach does and who it is for, before you set anything up.
How MunchReach works
The path an email takes from your sequence to a reply in your inbox.
Getting started with MunchReach
The shortest path from signup to a launched first campaign.
Your first lead list
Create a list, import into it, and keep it separate from everything else.
Your first campaign
Build a simple three-step sequence that is safe to send on a new domain.
Launch your first campaign
What happens when you click Launch, and how long it takes.
How to import leads
Run the CSV import wizard from upload to finished list.
How to connect an email account
Connect a mailbox and prepare it for sending.
Recently updated
Warmup troubleshooting
Work through warmup pauses, stalled ramps and mailbox health warnings.
550 5.7.1 and similar rejections
What a policy rejection means and how to respond.
Account and profile settings
Where to change your name, email, avatar, theme and notification preferences.
Account security
The controls that protect your MunchReach login and workspace.
AI personalization troubleshooting
Generation fails, stalls or produces poor output.
AI usage and limits
Who pays, what throttles generation, and how to control spend.
Browse all articles
What is MunchReach?
A plain explanation of what MunchReach does and who it is for, before you set anything up.
How MunchReach works
The path an email takes from your sequence to a reply in your inbox.
Getting started with MunchReach
The shortest path from signup to a launched first campaign.
Create your MunchReach account
Signing up, verifying your email and creating your first workspace.
Complete your onboarding
What the setup journey asks for and why each step matters.
Understanding the MunchReach dashboard
What each panel on the dashboard tells you and where it links to.
Your first lead list
Create a list, import into it, and keep it separate from everything else.
Your first campaign
Build a simple three-step sequence that is safe to send on a new domain.
Launch your first campaign
What happens when you click Launch, and how long it takes.
Monitor your first campaign
What to check in the first hours and the first week after launch.
MunchReach terminology
The words used across the app, defined once.
Recommended setup before sending
The configuration that prevents most deliverability problems later.
First campaign checklist
Run through this list before you click Launch.
Account and profile settings
Where to change your name, email, avatar, theme and notification preferences.
Workspace settings
Naming, branding and workspace-level defaults.
Inviting teammates
Send an invitation, choose a role and manage pending invites.
Roles, permissions and who can see a campaign
How workspace roles decide read and edit access.
Transferring workspace ownership
Move ownership, and billing responsibility, to another member.
Password and sign-in management
Change your password, reset a forgotten one and manage sign-in methods.
Account security
The controls that protect your MunchReach login and workspace.
Notification settings
Choose which events notify you and where.
Managing and disconnecting integrations
See what is connected, check its activity and disconnect it cleanly.
Exporting all your workspace data
Request a full export of leads, campaigns and reply history.
Deactivating or deleting your account
What happens to your data, your workspaces and your billing.
How to create a campaign
Create a campaign and work through its tabs in the right order.
Campaign settings explained
What each setting on the Options and Settings tabs actually changes.
How to select and add leads to a campaign
Choose the audience from lists, filters or a selection on the Leads page.
How to write your first campaign email
Structure, length and the settings that affect whether it lands.
How to create follow-ups
Add steps, set waits and keep the thread coherent.
How follow-up timing works
How waits are calculated and why a follow-up can arrive later than expected.
Understanding stop rules in a sequence
Sequences stop automatically on reply, bounce or unsubscribe.
Using variables and fallbacks in campaign copy
How variables resolve, what happens when data is missing, and the unresolved report.
How to configure sending days
Choose the days of the week a campaign may send on.
How to configure sending hours
Set the window and the pacing inside it.
How to configure campaign timezone
Send in your prospects' working hours, not yours.
How daily and hourly sending limits work
Campaign limits, mailbox limits and which one wins.
Reading the throughput estimate
How long a campaign will actually take to finish.
How to select mailboxes for a campaign
Choose the sending accounts and spread volume across them.
What the launch readiness bar checks
The conditions a campaign must satisfy before it can send.
How to pause, resume and stop a campaign
The difference between pausing, resuming, archiving and deleting.
How to edit a running campaign
What you can safely change after launch and what it affects.
Campaign statuses explained
Draft, scheduled, active, paused, completed and archived.
The campaign queue and scheduled emails
What the Queue tab shows and what each message state means.
How MunchReach handles large campaigns
What to expect when launching thousands of leads at once.
Campaign analytics
The per-campaign numbers and how to drill into them.
Duplicating a campaign
Reuse a sequence and its settings for a new audience.
How to add a lead
Add a single lead by hand and fill the fields that matter.
How to import leads
Run the CSV import wizard from upload to finished list.
Complete CSV import guide
File format, required columns, working examples, and every common error.
CSV column mapping
Match your columns to MunchReach fields, including full-name splitting.
Required and recommended lead fields
What MunchReach needs, and what your copy needs.
Why did my import skip rows?
Every skipped row is reported with a reason and a count.
Working with lead lists
Create, rename and delete lists, and understand All leads.
Searching leads
Find a lead quickly by name, email or company.
Filtering leads
Build precise segments with the Filters panel.
Editing leads
Update a single lead or change many at once.
Deleting leads
Remove leads permanently, and what it does to campaigns.
Exporting leads
Download a CSV of a list, a filter result or a selection.
Lead statuses explained
What each status means and how it changes.
Campaign recipients and eligibility
Why the recipient count differs from the list count.
Suppressed, bounced, unsubscribed and complained leads
How suppression works and why it is not reversible on a whim.
Duplicate lead handling
How MunchReach keeps one record per address.
Working the CRM pipeline
Stages, the contact drawer, tasks and notes.
How to connect an email account
Connect a mailbox and prepare it for sending.
Supported email account types
What kind of sending accounts MunchReach supports today.
Mailbox sending limits
Set a daily and hourly limit per mailbox and change it later.
Checking mailbox health and status
What each status and health band means, and what to do about it.
Assigning mailboxes to campaigns
Control which accounts a campaign sends from.
Pausing, reconnecting and removing a mailbox
Take a mailbox out of rotation temporarily or permanently.
Mailbox troubleshooting
A mailbox is not sending, shows an error, or was auto-paused.
What is AI personalization?
What the feature does, what it needs, and what it costs you.
How AI personalization works
The path from lead data to a line inside your email.
How to enable AI personalization
Connect a provider key, switch the feature on and configure it.
What lead information the AI uses
You choose the fields; nothing else is sent.
How to generate personalized opening lines
Generate for one lead, preview the result and iterate on instructions.
Bulk AI personalization
Generate for a whole audience in the background and track progress.
Reviewing, editing and regenerating personalization
Check the output before it reaches real prospects.
How to insert personalization into an email
Place the token and choose what happens when a lead has no snippet.
AI usage and limits
Who pays, what throttles generation, and how to control spend.
AI personalization troubleshooting
Generation fails, stalls or produces poor output.
What is Claude in MunchReach?
Claude as the model behind AI personalization, and how it differs from the alternative.
How to connect Claude
Add your Anthropic key and pick a model.
How Claude works with AI personalization
Generating snippets with Claude, on one lead or the whole list.
Claude availability and usage limits
What controls whether you can use Claude and how much it costs.
Claude troubleshooting
Connection rejected, generations failing, or output not what you expected.
How MunchReach sends your emails
From launch to delivery: the queue, the schedule and the mailboxes.
Sending windows and timezones
Days, hours and the timezone the campaign runs in.
Pacing and delays between emails
Why messages are spread out rather than sent at once.
How follow-ups are scheduled
When step two goes out, and what stops it.
Increasing your sending capacity
How to send more without wrecking deliverability.
Why is my campaign not sending?
The checks to run, in order.
Sending troubleshooting
Sends fail, defer or stop partway.
The unified inbox
Every reply to every mailbox, in one place.
Replies and threading
How a reply is matched to its lead and campaign.
Replying, snoozing and archiving
Working a conversation to a conclusion.
Conversation statuses
What each status means and when to set it.
Saved views and filters
Cut the inbox down to what needs action.
Replies are not showing in the inbox
The most common cause is receiving, not the inbox.
How inbox warmup works
Why a new mailbox needs weeks before it carries real volume.
How to start warmup
Turn warmup on for a mailbox and watch it ramp.
Warmup settings explained
Presets, volume, ramp, schedule and safety controls.
Warmup statuses
What each badge on the warmup page means.
Warmup best practices
How to warm mailboxes so they actually survive campaigns.
Warmup troubleshooting
Work through warmup pauses, stalled ramps and mailbox health warnings.
Mailbox stuck warming up
Warmup shows no progress or the mailbox keeps pausing.
Reading your analytics
The dashboard, the date ranges and what each number means.
What each metric means
Precise definitions so numbers can be compared honestly.
Comparing campaigns and mailboxes
Find what is working and which mailbox is dragging.
Why open rates are unreliable
What open tracking can and cannot tell you.
Opens and clicks are not being tracked
Zero opens and clicks while sends and replies work.
Exporting analytics
Get numbers out for reporting.
Deliverability basics
What decides whether your email reaches the inbox.
Emails are landing in spam
The first checks to run when placement drops.
Reducing your bounce rate
Why bounces matter more than any other metric, and how to cut them.
Hard bounces vs soft bounces
Permanent failures, temporary failures, and what MunchReach does with each.
550 5.7.1 and similar rejections
What a policy rejection means and how to respond.
Improving reply rate without hurting deliverability
Changes that raise engagement and lower risk at the same time.
How suppression works
Who is excluded from sending, and why you cannot override it.
Unsubscribes and opt-outs
Offering an exit and honouring it.
Cold email compliance basics
The obligations that apply wherever you send.
Bounce and complaint protection
Automatic guards that pause sending before real damage is done.
What you must not send with MunchReach
Prohibited use that will get your workspace suspended.
Integrations overview
What you can connect MunchReach to, and how connections work.
How to connect an integration
Add a connection from Settings and confirm it is live.
Disconnecting or rotating an integration
Remove access or replace a credential safely.
Integration troubleshooting
A connection shows an error or has stopped syncing.
Plans, subscriptions and invoices
Where to see your plan, its limits and your billing history.
Subscription statuses
What each state means for your ability to send.
Usage and plan limits
See what you have used and what happens at the limit.
Upgrading or changing your plan
Change plan and understand what applies immediately.
Cancelling, downgrading and refunds
How to stop billing and what happens to your data.
Payment failed or card declined
Restore a past-due subscription.
MunchReach API overview
What the MunchReach Public API v1 covers, where the base URL is, and how to make your first call.
MunchReach API authentication
How bearer tokens work, what scopes do, and how to debug a 401 or 403.
Creating and revoking API keys
Create a scoped key, store it safely, rotate it and revoke it when it leaks.
API request and response format
JSON conventions, the data envelope, idempotency keys and content types.
API pagination
How cursor pagination works and how to walk a full collection safely.
API rate limits
The per-minute limit, the 429 response and how to back off correctly.
API error handling
The error envelope, every error code and what each one means.
Campaign API
List, create, update, control and measure campaigns over the API.
Sequence API
Read and edit a campaign's sequence steps programmatically.
Lead & contact API
Create, update, bulk-modify, export and delete contacts over the API.
Mailbox API
Read connected mailboxes, their health and their sending stats.
Inbox & replies API
Pull inbound replies, with their sentiment classification, into your own systems.
Analytics API
Read workspace-level performance numbers that match the dashboard.
Webhooks: events, payloads and signatures
Subscribe to MunchReach events, verify signatures and handle retries.
Webhook troubleshooting
Deliveries failing, signatures not matching, duplicate events.
API troubleshooting
The fastest checks for 401, 403, 404, 422 and 429 responses.
API security best practices
Scope narrowly, store secrets properly, rotate on schedule and monitor use.
Troubleshooting: start here
A short triage list that resolves most problems.
Campaign is active but nothing is sending
Diagnose an active campaign with no outgoing mail.
Campaign launch failed or the button is stuck
Launch errors and how to recover safely.
Leads are not importing
The import finishes with skipped rows or fails outright.
Emails suddenly going to spam
Immediate actions when placement collapses.
Cannot sign in
Access problems and how to recover your account.
Contacting support
What to include so the first reply is useful.
How MunchReach protects your data
Workspace isolation, encrypted credentials and access control.
Privacy and your lead data
What data you hold, where it goes and your responsibilities.
Securing your account
Practical steps that prevent most account compromises.
Who can see what in a workspace
Roles, visibility and what changing a role affects.
Reporting a security issue
How to report a vulnerability or a suspected compromise.
Related resources
Cold Email Templates
A full sequence you can copy: opener, bump, proof and breakup.
Deliverability Guide
Mailbox health, warmup, list quality and volume pacing.
Campaigns
Sequences, schedules, stop rules and launch readiness.
Warmup
How MunchReach ramps a mailbox before campaign traffic.
Email Accounts
Connect mailboxes and monitor sending health.
Documentation
Reference documentation for how MunchReach works.
Can't find what you need?
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