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18 articles on setup, sending, deliverability, replies and billing — written by the people who build and run MunchReach.
Popular articles
The questions our support team gets most.
Quick start: from signup to your first campaign
The shortest path through workspace setup, mailbox connection and your first sequence.
Fixing a "550 5.7.1" SMTP error
This response almost always points at missing SPF or DKIM alignment.
Why did my import skip rows?
Every skipped row is reported with a reason and a count in the import summary.
Understanding stop rules in a sequence
Sequences stop automatically on reply, bounce or unsubscribe.
Why is my mailbox stuck in "warming up"?
Warmup runs for weeks and paces itself against engagement signals.
Transferring workspace ownership
Ownership transfer needs confirmation from both parties.
Cancelling, downgrading and refunds
How plan changes take effect and when a refund applies.
My emails are landing in spam — first checks
The order to work through authentication, warmup, list quality and copy.
Getting started
New to MunchReach? Start here.
Quick start: from signup to your first campaign
The shortest path through workspace setup, mailbox connection and your first sequence.
Connecting a mailbox and reading the connection test
What the connection test checks and what to do when it fails.
Recently updated
Connecting an integration
How connections are verified, where credentials live and what gets logged.
My emails are landing in spam — first checks
The order to work through authentication, warmup, list quality and copy.
Using variables and fallbacks in campaign copy
How variables resolve, what happens when data is missing, and the unresolved variable report.
How replies reach the Unified Inbox
Inbound processing, threading and replying from inside MunchReach.
Reading campaign analytics and the conversion funnel
How the funnel is calculated and how to drill into each step.
Understanding stop rules in a sequence
Sequences stop automatically on reply, bounce or unsubscribe.
Browse all articles
Quick start: from signup to your first campaign
The shortest path through workspace setup, mailbox connection and your first sequence.
Connecting a mailbox and reading the connection test
What the connection test checks and what to do when it fails.
Fixing a "550 5.7.1" SMTP error
This response almost always points at missing SPF or DKIM alignment.
Why did my import skip rows?
Every skipped row is reported with a reason and a count in the import summary.
Understanding stop rules in a sequence
Sequences stop automatically on reply, bounce or unsubscribe.
Using variables and fallbacks in campaign copy
How variables resolve, what happens when data is missing, and the unresolved variable report.
What the launch readiness bar checks
The list of conditions a campaign must satisfy before it can send.
Why is my mailbox stuck in "warming up"?
Warmup runs for weeks and paces itself against engagement signals.
How replies reach the Unified Inbox
Inbound processing, threading and replying from inside MunchReach.
Working the CRM pipeline
Stages, drag-and-drop, the contact drawer, tasks and notes.
Reading campaign analytics and the conversion funnel
How the funnel is calculated and how to drill into each step.
Connecting an integration
How connections are verified, where credentials live and what gets logged.
Roles, permissions and who can see a campaign
Campaign visibility follows workspace roles.
Transferring workspace ownership
Ownership transfer needs confirmation from both parties.
Exporting all your workspace data
Request a full export of leads, campaigns and reply history.
Reading your invoice and seat usage
What each line item on a MunchReach invoice means.
Cancelling, downgrading and refunds
How plan changes take effect and when a refund applies.
My emails are landing in spam — first checks
The order to work through authentication, warmup, list quality and copy.
Related resources
Cold Email Templates
A full sequence you can copy: opener, bump, proof and breakup.
Deliverability Guide
Domain setup, SPF/DKIM/DMARC, warmup and volume pacing.
Campaigns
Sequences, schedules, stop rules and launch readiness.
Warmup
How MunchReach ramps a mailbox before campaign traffic.
Email Accounts
Connect mailboxes and monitor sending health.
Documentation
Reference documentation for how MunchReach works.
Can't find what you need?
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