Subscription statuses

What each state means for your ability to send.

Updated Sep 10, 2026 1 min read
  • Trial — full access for the trial period
  • Active — paid and current
  • Past due — a payment is late; access may be restricted
  • Payment failed — the last charge did not go through
  • Paused — the subscription is suspended
  • Cancelled — will not renew; access ends at the period end
  • Expired — the period has ended
  • No subscription — nothing active on this workspace

Important notes

Sending is affected by the state, but your data is not deleted the moment a subscription lapses. Fix the payment and access returns.

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