Features

Everything You Need to Turn Cold Emails Into Conversations

Find the right prospects, build targeted campaigns, automate follow-ups, manage replies, and track your outreach from one powerful workspace.

Campaigns • Leads • Follow-ups • Unified Inbox • Warmup • Automations • Analytics

MunchReach workspace showing campaigns, sending volume and reply performance

One workspace for your entire outbound workflow.

You don't need a sending tool, a spreadsheet, a separate inbox and a CRM. MunchReach runs the full loop in one place, so every step hands off to the next automatically.

1

Find prospects

Decide who you want to reach and collect them into a list.

2

Import leads

Upload a CSV, map your fields and organize leads into lists.

3

Build campaign

Create a multi-step sequence with wait windows and schedules.

4

Personalize

Use lead variables and AI-assisted opening lines in your copy.

5

Automate follow-ups

The sequence keeps going until the prospect replies.

6

Receive replies

Inbound replies are captured and matched to the lead.

7

Manage conversations

Read, assign and answer everything in the unified inbox.

8

Track results

Delivery, opens, clicks, replies and bounces per campaign.

Campaigns/campaigns/q3-outbound
Q3 Outbound — SaaS founders
Active4 steps
Step 1 · Intro email
Day 0
Sent
Step 2 · Follow-up
Wait 3 days
Scheduled
Step 3 · Value nudge
Wait 4 days
Queued
Step 4 · Break-up
Wait 5 days
Queued
Sequence
Multi-step
Schedule
Mon–Fri
Senders
3 mailboxes
Unified Inbox/inbox
Daniel ReyesInterested

Sounds interesting — can you…

Priya NairUnread

Who handles this on your side?

Tom BeckerClosed

Not right now, thanks.

Daniel Reyes · Loop LabsAssigned to you
Q3 Outbound · Step 2 — sent Tuesday 09:15
“Sounds interesting — can you send over pricing and a short demo?”
Reply from the same mailbox…
01 · Campaigns

Build campaigns that keep moving.

Create targeted outbound campaigns, define your sequence, personalize messages, and automate follow-ups without manually managing every step.

  • Multi-step sequences
  • Personalized email content
  • Automated follow-ups
  • Scheduling
  • Campaign controls
  • Campaign analytics
  • Lead-level campaign activity
Build a campaign
Campaigns/campaigns/q3-outbound
Q3 Outbound — SaaS founders
Active4 steps
Step 1 · Intro email
Day 0
Sent
Step 2 · Follow-up
Wait 3 days
Scheduled
Step 3 · Value nudge
Wait 4 days
Queued
Step 4 · Break-up
Wait 5 days
Queued
Sequence
Multi-step
Schedule
Mon–Fri
Senders
3 mailboxes
02 · Lead management

Keep every prospect organized.

Leads live in the same workspace as your campaigns. Import them, group them into lists, act on them in bulk, and follow each prospect's history from first send to reply.

  • Import leads
  • Lead lists
  • Bulk actions
  • Lead status
  • Lead activity
  • Campaign assignment
  • Workspace-based organization
  • Prospect history
Leads/leads
All leadsList: SaaS founders
Bulk actions
Amelia Fox
Northwind
Contacted
Daniel Reyes
Loop Labs
Replied
Priya Nair
Cadence
Interested
Tom Becker
Stackhouse
New
Import CSVAdd to campaignTagChange statusExport
CRM/crm
New2
Northwind
Stackhouse
Contacted1
Cadence
Interested1
Loop Labs
Task · Follow up on replyDue tomorrow
03 · Automated follow-ups

Follow up without thinking about it.

Most replies come from the follow-up, not the first email. When a prospect doesn't respond, the sequence continues on its own schedule — and stops the moment they answer.

  • Multiple follow-up steps
  • Delayed follow-ups
  • Scheduling controls
  • Automatic sequence progression
  • Stop/exit conditions
  • Reply-aware workflow

Your follow-ups keep working even when you're not.

Campaign sequence/campaigns · follow-ups
  1. Intro email
    Sent · Day 0
  2. Wait 3 days
    No reply detected
  3. Follow-up #1
    Scheduled · Tue 09:15
  4. Reply received
    Sequence stops automatically
04 · Unified Inbox

Every reply in one conversation.

Stop jumping between inboxes and campaigns. MunchReach brings prospect replies into a central conversation view so teams can claim, reply, organize and manage conversations.

  • Unified conversations
  • Reply tracking
  • Lead matching
  • Conversation history
  • Team assignment
  • Interested lead tracking
  • Realtime updates
Explore Unified Inbox
Unified Inbox/inbox
Daniel ReyesInterested

Sounds interesting — can you…

Priya NairUnread

Who handles this on your side?

Tom BeckerClosed

Not right now, thanks.

Daniel Reyes · Loop LabsAssigned to you
Q3 Outbound · Step 2 — sent Tuesday 09:15
“Sounds interesting — can you send over pricing and a short demo?”
Reply from the same mailbox…
05 · Email accounts

Connect your sending accounts in minutes.

Connect and manage the mailboxes you use for outbound campaigns, keep an eye on their status, and choose which accounts each campaign sends from.

  • Multiple sending accounts
  • Account health
  • Sending status
  • Provider configuration
  • Campaign assignment
  • Sending controls
Email Accounts/sending
sales@yourdomain.com
Health 94/100
Connected
hello@yourdomain.com
Health 71/100
Warming up
team@yourdomain.io
Health 88/100
Connected
06 · Warmup

Protect your sending reputation.

Warmup builds up gentle, natural activity on a mailbox before and alongside your campaigns, so a new sending account isn't pushed to full volume on day one.

  • Automated warmup
  • Mailbox health
  • Sending activity
  • Warmup tracking
  • Separate campaign and warmup metrics
  • Account-level monitoring

Warmup runs on its own track — it never counts toward your campaign numbers.

Warmup/warmup
Warmup activity
Separate from campaign sending
Mon
Tue
Wed
Thu
Fri
Mailbox health
Tracked daily
Ramp
Gradual
Timeline
Per-message log
07 · AI

Use AI where it actually saves time.

Drop {{ai_personalization}} into a campaign step and MunchReach writes the opening line for each lead from the fields you imported — company, role, industry and lead notes. You connect your own API key and stay in control of the output.

  • AI-assisted personalization
  • AI suggestions from your own lead data
  • Automated personalization workflows
  • Personalization controls and preview
AI Personalization/campaigns · personalization
{{ai_personalization}}

Generated from the lead fields you imported — company, role, industry and lead notes. Every line stays editable before the campaign sends.

Your own OpenAI API keyConnected
Preview before sendPer lead
Fallback when data is thinConfigurable
08 · Automations

Turn repetitive work into workflows.

Build workflows from real product events: a lead replies, a positive reply is detected, an email bounces, a CRM stage changes. Add conditions, then let the workflow do the follow-through.

  • Triggers: lead added, lead replied, positive reply, bounce, unsubscribe
  • Conditions on lead, campaign, CRM and activity fields
  • Actions: stop follow-ups, add or remove from campaign
  • Actions: move CRM stage, tag, create task, assign owner
  • Wait steps in minutes, hours, days or business hours
  • Internal, Slack and outbound webhook notifications
Automations/automations/workflows
Trigger
Positive reply detected
Condition
Reply sentiment equals “positive”
Actions
Stop campaign follow-upsMove CRM stageCreate taskNotify team
09 · Analytics

Know what your outreach is actually doing.

See campaign activity and understand which campaigns, sequences and leads are generating engagement. Every number comes from tracked events on your own sending — nothing is simulated.

  • Sends and deliveries
  • Opens and clicks
  • Replies and interested leads
  • Bounces and unsubscribes
  • Per-campaign breakdown
  • Lead-level activity
Analytics/analytics
Sent
Tracked per campaign
Delivered
Provider confirmed
Opens
Optional tracking
Clicks
Tracked links
Replies
Real inbound
Bounces
Provider events
10 · CRM

Keep prospect relationships organized.

Outreach creates relationships, and the built-in CRM keeps them. Contacts, pipeline stages, tasks and history sit next to the campaigns and conversations that produced them.

  • Contacts
  • Pipeline
  • Tasks
  • Lead status
  • Conversation history
  • Prospect organization
CRM/crm
New2
Northwind
Stackhouse
Contacted1
Cadence
Interested1
Loop Labs
Task · Follow up on replyDue tomorrow
11 · Templates

Start faster with reusable templates.

Save the emails that work and reuse them across campaigns. Templates support the same lead variables as campaign steps, so a reusable email still reads like it was written for one person.

  • Save reusable email templates
  • Lead variables inside templates
  • Reuse across campaigns and steps
  • Edit before sending
Templates/templates
Intro — SaaS founders
Hi {{first_name}}, saw {{company}} is…
Reusable
Follow-up — no reply
Hi {{first_name}}, saw {{company}} is…
Reusable
Break-up email
Hi {{first_name}}, saw {{company}} is…
Reusable
12 · Workspaces

Separate clients, teams and campaigns cleanly.

Workspaces keep campaigns, leads, mailboxes and team access organized. Invite teammates with the role they need and switch between clients without mixing data.

  • Owner, Admin and Member roles
  • Team invitations
  • Per-workspace campaigns and leads
  • Per-workspace mailboxes
  • Scoped conversations and CRM
  • Switch workspaces instantly
Workspace/workspace
You
Owner
Team member
Admin
Team member
Member

Campaigns, leads, mailboxes and conversations are scoped to the workspace they belong to.

13 · API

Build MunchReach into your workflow.

The developer portal documents authentication, the available public endpoints, request and response shapes, webhook events, error codes and rate limits — with copyable examples.

  • API documentation portal
  • Authentication and signing
  • Integration event endpoints
  • Automation webhook endpoints
  • Inbound email endpoint
  • Request, response and error examples
Explore API Documentation
API Documentation/api-docs
/api/public/integrations/{slug}POST
/api/public/automations/{token}POST
/api/public/inbound/emailPOST
/api/public/media/{path}GET
curl -X POST https://munchreach.com/api/public/automations/{token} \
  -H "Content-Type: application/json" \
  -d '{"email":"lead@company.com"}'

Everything you need for outbound — in one place.

Each area below is part of the same product and shares the same leads, campaigns and history.

Lead Management

Import, lists, bulk actions, status.

Campaigns

Multi-step sequences and schedules.

Personalization

Lead variables and AI opening lines.

Follow-ups

Automatic progression, reply-aware.

Inbox

Central replies with assignment.

Warmup

Separate ramp and health tracking.

Automations

Triggers, conditions and actions.

Analytics

Real delivery and engagement events.

CRM

Contacts, pipeline, tasks, history.

API

Public endpoints and webhooks.

From first prospect to closed conversation.

One record moves through the whole system — no re-entering data, no exports between tools.

1

Lead

Imported into a list inside your workspace.

2

Campaign

Enrolled as a recipient in a multi-step sequence.

3

Personalization

Variables and AI lines rendered per lead.

4

Email

Sent from your connected mailbox on schedule.

5

Follow-up

Next step runs automatically without a reply.

6

Reply

Inbound response captured and matched.

7

Unified Inbox

Conversation assigned, answered and tracked.

8

CRM

Contact moves along the pipeline with tasks.

9

Analytics

Every event rolls up into campaign reporting.

Leads/leads
All leadsList: SaaS founders
Bulk actions
Amelia Fox
Northwind
Contacted
Daniel Reyes
Loop Labs
Replied
Priya Nair
Cadence
Interested
Tom Becker
Stackhouse
New
Import CSVAdd to campaignTagChange statusExport
Campaign sequence/campaigns · follow-ups
  1. Intro email
    Sent · Day 0
  2. Wait 3 days
    No reply detected
  3. Follow-up #1
    Scheduled · Tue 09:15
  4. Reply received
    Sequence stops automatically
Analytics/analytics
Sent
Tracked per campaign
Delivered
Provider confirmed
Opens
Optional tracking
Clicks
Tracked links
Replies
Real inbound
Bounces
Provider events

Built for teams that sell through outbound.

However you go to market, the workflow is the same: build a list, run a sequence, handle the replies.

Agencies

Run separate workspaces per client with their own mailboxes, leads and campaigns.

Client work stays cleanly separated

Sales teams

Share a unified inbox, assign conversations and track pipeline stages together.

No reply falls through the cracks

Founders

Run your own outbound without hiring a team or stitching four tools together.

Outbound you can run yourself

Consultants

Send small, highly personalized sequences using AI opening lines and lead notes.

Personal at a workable volume

Recruiters

Reach candidates with sequences and keep every conversation on the contact record.

Full candidate history in one place

B2B service businesses

Automate follow-ups and let workflows create tasks when someone shows interest.

Interest turns into next steps

FAQ

MunchReach features — frequently asked questions

What the product does today, in plain language.

Everything you need to build better outbound campaigns.

Build targeted campaigns, automate your follow-ups, manage every conversation, and keep your entire outbound workflow in one place.