Payment failed or card declined

Problem

Billing shows Payment failed or Past due, and features are restricted.

Possible causes

• The card expired or was replaced
• Insufficient funds, or the bank declined a recurring charge
• The billing address or country does not match the card
• Additional bank authentication was required and not completed

How to check

1. Settings → Billing — read the exact state and the failure message.
2. Check your bank or card statement for a declined attempt.

How to fix

• Update the payment method and retry the charge from Settings → Billing.
• Complete any authentication step your bank prompts for.
• If the card is fine and the charge still fails, contact support with the date and amount.

Important notes

Campaigns may be restricted while past due. Resolve it promptly rather than letting a sequence stall mid-flight.