Problem
Leads show Failed, the queue does not move, or the copy is weak.
Possible causes
- The provider key is invalid, revoked or expired
- The provider account has no credit or hit a spend cap
- The provider is rate limiting the key
- The selected model is not available on your provider account
- The leads have too little data in the selected fields
- Instructions are too vague
How to check
- AI tab → the connection card. Does it say Connected or Needs attention?
- Check credit and rate limits in your provider's own dashboard.
- Open Results and read a failed lead's record — is the data actually there?
How to fix
- Reconnect with a valid key, top up credit, or switch to a model your account can use.
- Use Retry failed; MunchReach requeues provider-side failures rather than marking those leads permanently failed.
- Enrich thin leads, or accept the fallback for them.
- Rewrite the instructions to be concrete about what the line should reference and how long it should be.
When to contact support
The connection shows Connected, your provider dashboard shows successful calls, and MunchReach still reports every lead as failed.
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