Problem
Emails send, but opens and clicks stay at zero.
Possible causes
- Tracking is not enabled for the campaign
- The campaign was sent before tracking was configured
- Recipients block images and never click — genuinely zero
- No links exist in the email to click
How to check
- Open the campaign settings and confirm tracking is enabled.
- Check whether the campaign's sends predate tracking setup.
- Send yourself a test, open it with images enabled and click a link.
How to fix
- Publish and verify the tracking record, then relaunch or send new steps. Historic sends cannot be retro-tracked.
- If your own test registers an open and a click, tracking works and the zero is real recipient behaviour.
When to contact support
Tracking Verified, your own test opens and clicks are not recorded.
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