Pausing, reconnecting and removing a mailbox

Take a mailbox out of rotation temporarily or permanently.

Updated Sep 10, 2026 1 min read

Pause

Pause a mailbox from the Email Accounts page to take it out of rotation. Campaigns continue on the remaining mailboxes; scheduled messages are re-planned.

Re-check

If a mailbox has fallen into an error state, open its details, follow the action shown, and re-run the mailbox check.

Remove

Removing a mailbox permanently stops it sending and receiving. Replies already threaded in the unified inbox stay there.

Important notes

Do not remove and recreate a mailbox to "reset" it. Its reputation history goes with it, and the new mailbox starts from zero.

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