Workspace — the container for everything: mailboxes, leads, campaigns, replies, billing and team access.
Mailbox / email account — a mailbox you own and connect to MunchReach (Gmail, Microsoft 365 or IMAP/SMTP) that sends campaign email and receives replies.
Warmup — automated low-volume sending that builds a mailbox's reputation before and alongside campaign traffic.
Lead — a person in your workspace, unique per email address.
List — a named group of leads used to build campaign audiences.
Campaign — a sequence plus an audience, a schedule and a set of mailboxes.
Sequence step — one email, wait, condition, task or stop in the campaign flow.
Queue — the scheduled messages a campaign has created but not yet sent.
Sending window — the days, hours and timezone during which a campaign may send.
Daily limit — the maximum number of emails a campaign, or a mailbox, may send in a day.
Suppression — an address that must not be emailed again, because it bounced, complained or unsubscribed.
Conversation — a threaded exchange with a lead in the unified inbox.
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