Problem
A mailbox stays Warming with no ramp, or is repeatedly auto-paused.
Possible causes
- A safety threshold keeps pausing it — bounces, complaints or authentication
- The mailbox requires setup or attention
- The warmup schedule excludes most of the week
- The mailbox is genuinely early in a Conservative ramp and is fine
How to check
- Warmup → read the mailbox's status badge; it names the protection that paused it.
- Email Accounts → open the mailbox and read its current status.
- Open warmup settings and check the schedule days and hours.
- Look at the mailbox's health band and recent bounce rate.
How to fix
- Complete the mailbox action shown before resuming warmup.
- Clean the lead lists causing bounces or complaints before resuming.
- Widen the warmup schedule.
- If it is early in a Conservative ramp, leave it alone; slow is the point.
When to contact support
Mailbox Active, no protection pause recorded, health good, and volume has not moved in over a week.
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