Include all of this and you will usually get an answer in one round trip:
- What you expected and what happened instead
- The campaign name, and the domain or mailbox involved
- The exact error text, copied rather than described
- When it started, with a rough time and your timezone
- What you already checked from the troubleshooting steps
- A screenshot of the screen showing the problem
Please do not send
API keys, passwords, or provider credentials. Support never needs them, and any secret shared in a ticket should be rotated afterwards.
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