Problem
Sign-in fails, or you land in the wrong workspace.
Possible causes
- Wrong password, or an old one after a reset
- Signing in with a different email than the invited one
- Your workspace access was removed or changed by an owner
- The reset email is in spam
How to check
- Confirm the exact email address you were invited with.
- Search your spam folder for the reset message.
- Ask a workspace owner whether your access still exists.
How to fix
- Use the password reset flow and set a new password.
- Sign in with the invited address, not a personal alias.
- Have an owner re-invite you if access was removed.
When to contact support
Reset emails never arrive at an address you control.
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