Inbound email is received over a verified webhook and matched back to the campaign, lead and sending mailbox.
Threading
Replies are threaded onto the original conversation so the whole exchange stays in one place, regardless of which mailbox sent the original message.
CRM contacts
A reply creates or updates the matching CRM contact automatically, so the conversation and the pipeline record stay in sync.
Replying
You can reply directly from the Unified Inbox. The reply is sent from the same mailbox that owns the thread, through the same managed sending path as campaigns.
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