Problem
People are replying — or you expect them to be — but the inbox is empty.
Possible causes
- The receiving mailbox has a setup or connection problem
- The campaign genuinely has not sent yet, or has sent very little
- Emails are landing in spam, so nobody is replying
- You are looking at a filtered view
How to check
- Email Accounts → open the receiving mailbox and check its status.
- Confirm receiving is enabled for the domain.
- Send a test to your own mailbox and reply to it.
- Clear inbox filters and check All mail.
- Check the campaign's sent count in analytics.
How to fix
- Correct the MX records, re-check, and enable receiving.
- If sends are fine and replies are genuinely zero, the problem is placement or copy, not the inbox.
When to contact support
MX correct, receiving enabled, a reply to your own test send never appears.
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